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Grievance mechanisms

Grievance mechanisms are an important way to address harms caused by a project, including SEA, but can be difficult for children and their families to navigate if they aren't specially designed with children in mind. Grievance mechanisms should be accessible to children and ready to communicate using child-friendly and age-appropriate language, as well as understanding concepts like decision making in the best interests of the child. See below for resources on child-friendly grievance mechanisms.

Addressing Child Sexual Exploitation and Abuse: Child Friendly Grievance Mechanisms

This is a presentation slide deck on how to make grievance mechanisms child-friendly. This tool is intended for (1) client grievance mechanism operators and/or (2) the client's GBV service providers or SEA/SH focal points/gender/social/GBV specialists.
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Communicating with Children: Approaches, Principles and Sample Scripts for Use in Child Sexual Exploitation and Abuse Report Handling

This tool describes approaches, principles and sample scripts for handling reports of child sexual exploitation and abuse related to projects. It is intended for use by (1) client grievance mechanism operators and/or (2) the client's GBV service providers or SEA/SH focal points who may receive reports of child sexual exploitation and abuse.
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Tips for Making Your Grievance Mechanism Child Friendly

This tip sheet provides recommendations for making grievance mechanisms child-friendly and is intended for use by (1) client grievance mechanism operators and/or (2) the client's GBV service providers or SEA/SH focal points.
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